ReadiNow’s Service Desk is a complete customer care solution that enables you to set-up, track and manage every customer with 5-star service, in a user-friendly and cost-effective manner. Manage internal workflows with ease to help satisfy customers efficiently. Use real-time analytics and notifications to help set up successful Service Desk Support Team processes and ensure customer satisfaction.
Customer issue management
Keep a full picture of your customer information, issues, questions and requests in a centralised system that helps your team manage requests and resolutions. Configurable forms help you capture the right information that is required to help your employees resolve issues efficiently and effectively.
Have a user-friendly customer self-service portal where they can raise issues, ask questions and view the status of their requests, in real-time. Your assigned employees will be able to reply directly to the customers, within the application, to increase transparency across the support team and produce efficient resolutions for customers.
Manage support teams
With access on any device, anytime, anywhere, you can have enterprise-wide visibility. Configurable reports can help manage your support teams effectively. You can assign requests to employees to action, track their progress to the resolution. View response rates for each request and have full visibility to ensure employees are working effectively.
With a single click you can generate documents that automatically collate information gathered through online forms. Utilise the system’s inbuilt capabilities to define monthly, quarterly or annual reports which can be seamlessly generated and sent out to business stakeholders using your own templates and report formats.
Benefits at a Glance
- Track, manage and report all customer support requests from creation to resolution
- A centralised customer portal where customers can raise issues and track their status
- Any device, anywhere, anytime
- Real-time dashboards, analytics, reporting and task management
- Fully configurable mobile support
- 100% cloud based