Customer Relationship Management (CRM)

Customer Relationship Management 1

Customer Relationship Management

ReadiNow’s Customer Relationship Management (CRM) app enables you to forego manual processes and have digital access 24-7 on any device, anywhere. You can actively track, manage and report all customer related data. This includes contact information, customer activities and patterns; along with communications including emails and phones calls. You’ll be able to produce accurate real-time updates to help generate sales revenue and have a system that evolves with your business as your customer base continues to grow.

Manage sales lifecycle

Manually managing multiple customer and sales lifecycles can be challenging and time consuming. Now you can manage your customer sales lifecycle from capture to close. Prioritise leads and opportunities, while producing transparent analytics and ‘easy on the eye’ reports for your sales lifecycle.

Customer Relationship Management 2

Sales team performance

View and manage your whole sales teams’ activities with transparency and help make your management reporting easy with real-time results. You can view individual and team targets against their performance, manage geographically distributed teams and organise against location.

Account management

With this easy to use capability, you’ll keep customer satisfaction high and be able to input, track and manage all customer details with ease. You’ll have full view of all opportunities, activities, contracts and issues. (When integrated with the Contracts and Service Desk modules)

Access from anywhere

Regardless of whether you are in the office or away on holidays and want to check how your business is operating, you will have complete access to your complete CRM including analytics with 24-7 visibility from anywhere, on any device.

Partner management

If you have channel partners or business partners, you can track and manage their sales, whilst identifying trends by using beautiful analytics and real-time reports.

Benefits at a Glance

  • Track, manage and report all customer related data.
  • Manage sales lifecycles and sales team performance
  • 24-7 access to all data
  • Any device, anywhere, anytime
  • Real-time dashboards, reporting and task management
  • Fully configurable mobile support
  • 100% cloud based
  • Secure